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Customer Service

Payment

  1. Accepted Payment Methods: We accept various forms of payment to provide you with a convenient shopping experience. Accepted payment methods include credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and other methods as specified on our website.

  2. Security: Your payment details are securely processed through trusted payment gateways to ensure confidentiality and protection against unauthorized access.

  3. Payment Authorization: By placing an order on our website, you authorize us to process payment for the total amount of your order, including any applicable taxes and shipping fees. Payment will be captured at the time of order placement.

  4. Order Confirmation: Upon successful payment authorization, you will receive an order confirmation email with details of your purchase. Please review the information carefully and contact us immediately if you notice any discrepancies.

  5. Payment Verification: In certain cases, we may conduct additional verification procedures to prevent fraudulent transactions. This may involve requesting additional information or documentation to confirm the legitimacy of the transaction.

  6. Payment Disputes: If you believe there has been an unauthorized charge on your payment method or if you encounter any issues with your payment, please contact our customer service team for assistance. We will investigate the matter promptly and work towards a resolution.

  7. Currency: All prices on our website are displayed in Australian dollars. 

  8. Payment Terms: Payment terms for orders placed on our website are immediate unless otherwise stated at the time of checkout. We reserve the right to cancel any order that fails to meet our payment terms or if payment authorization is declined.

If you have any questions or concerns regarding payment, please don’t hesitate to contact our customer service team for assistance. We are committed to providing a seamless and secure payment process for all our customers.

 

Returns

  1. Eligibility: We are unable to accept returns for change of mind or incorrect sizing as our shirts are print on demand. 

  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos clearly showing the defect so we may rectify. 

  3. Policy Updates: We reserve the right to update or modify our returns policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our customer service team for assistance. We are here to ensure your shopping experience is enjoyable and hassle-free.

Shipping

Shipping Policy for ADH-Tee

1. Shipping Zones:

  • We offer shipping within Australia only.

2. Shipping Methods:

  • Standard Shipping: Estimated delivery within 3-7 business days.

3. Shipping Costs:

  • Standard Shipping: Flat rate shipping Australia wide 

4. Processing Time:

  • Orders are typically processed within 1-3 business days.

5. Tracking:

  • Tracking information will be provided once your order has been dispatched.
  • We partner with reputable shipping carriers to ensure timely delivery. However, we cannot guarantee delivery times, especially during peak seasons or unforeseen circumstances.

6. International Shipping:

  • At this time, we do not offer international shipping.

7. Shipping Address:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.

8. Delivery Issues:

  • If you encounter any issues with your delivery, please contact our customer service team within 7 days of the estimated delivery date.

9. Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery (e.g., incorrect address), we will contact you to arrange re-delivery. Additional shipping charges may apply.

12. Order Tracking:

  • You can track your order using the tracking information provided in your shipping confirmation email.

13. Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact us.

14. Policy Updates:

  • We reserve the right to update our shipping policy at any time. Please review this page periodically for any changes.

Product Care

  1. Washing:

    • Machine wash cold or at a gentle cycle with like colours.
    • Use mild detergent.
    • Avoid using bleach or fabric softeners, as they can damage the fabric and graphics.

  2. Drying:

    • Air dry whenever possible to preserve the fabric and prevent shrinkage.
    • If using a dryer, tumble dry on low heat.
    • Remove promptly to prevent wrinkles.

  3. Ironing:

    • If necessary, iron the t-shirt inside out on a low setting to protect any printed or embellished designs.
    • Avoid ironing directly over graphics or logos.

  4. Storage:

    • Fold t-shirts neatly to avoid creases.
    • Store in a cool, dry place away from direct sunlight to prevent fading.
    • Avoid hanging t-shirts for long periods, as this can cause stretching

  5. Avoiding Damage:

    • Avoid exposing t-shirts to harsh chemicals, such as chlorine or bleach.
    • Do not wring out excessively when wet, as this can distort the shape of the fabric.
    • Keep t-shirts away from rough surfaces and abrasive materials to prevent snags and tears.

  6. Frequency of Washing:

    • Wash t-shirts as needed based on personal preference and usage. Overwashing can contribute to wear and tear over time.

Following these care instructions will help prolong the life of your t-shirts and keep them looking fresh and vibrant wash after wash. If you have any specific questions about caring for your t-shirt, refer to the care label or contact the manufacturer for guidance.

FAQ

We provide a size chart on each product page to help you select the perfect fit. 

We are unable to accept returns for change of mind or incorrect sizing as our T-shirts are made to order. Please let us know immediately if you receive a shirt with defects so we may rectify. 

If there is a defect or fault with your shirt, please email us immediately with clear photos showing the defect. 

Tracking information will be provided once your order has been dispatched. 

Standard Shipping: Estimated delivery within 3-7 business days.

$12 flat rate shipping
free shipping over $110

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